Refund policy

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@flowersandco.nl. Please note: returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us at info@flowersandco.nl

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (like flowers, food, or plants)

• Custom products (such as special orders or personalized items)

• Personal care goods (like beauty products)

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard return policy, the item must be in the same condition that you received it: unworn or unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you and let you know whether the refund is approved.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@flowersandco.nl